Refund Policy — The Gulfstore

Last Updated: October 2025

Thank you for shopping with The Gulfstore. Please read our refund policy carefully before placing an order.

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1. No Refunds or Exchanges

All sales made through The Gulfstore are final.
We operate strictly on a no refund, no exchange basis once an order has been placed and confirmed.

This policy applies to:

• Pre-ordered items

• Full and half-paid orders

• All categories of products

Please review your order carefully before confirming your purchase.

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2. Order Accuracy

We take great care in sourcing 100% original products from trusted UAE brands such as Shein, Trendyol, Splash, Sephora, and others.
We ensure your products are packed securely and delivered as described.

If you receive an incorrect item due to a fulfillment error from our side, please contact us within 24 hours of delivery so we can review the case.

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3. Damaged or Missing Items

In the rare event that an item is damaged or missing upon arrival:

• You must notify us within 24 hours of receiving your parcel.

• Unboxing videos or pictures may be requested for verification.

• After verification, a replacement may be offered only if available; otherwise, store credit may be considered at our discretion.

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4. Customs & Shipping

• Customs clearance is handled by The Gulfstore.

• Shipping from Karachi to your city within Pakistan will be paid by the customer.

• Shipping costs vary depending on the weight of your parcel.

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5. Contact for Refund Queries

For any issues related to your order, please reach out to us directly:

📞 UAE: +971 58 540 2365
📞 Pakistan: +92 333 3175418
📩 Email: thegulfstore.uae@gmail.com
📍 Address: Al Nahda, Dubai | Cantt View Lodges, Pakistan